Effective date: 12 September 2026

Uncover Nepal (uncovernepal.com) is a trading name of Zeta Tours and Travels Pvt. Ltd., a company registered in Nepal. In this policy, "we", "us" and "our" mean Zeta Tours and Travels Pvt. Ltd.

This policy explains what personal information we collect when you use our website or book a service with us, why we collect it, who we share it with, and the choices you have.

It covers the website uncovernepal.com, including any AI assistant offered on it, and the enquiries and bookings you make with us by email, WhatsApp, phone or in person.

By using the website or our services, you accept this policy. If you do not agree with it, please do not use the website.

1. The short version

• We collect the information we need to plan and deliver your trip in Nepal, plus the usual website analytics.
• We share your details with the suppliers who deliver your trip (hotels, airlines, helicopter operators, drivers, guides, permit authorities) and with the companies that run our systems. We do not sell your information.
• If you use our AI assistant, what you type is used to answer you. Please do not type passport numbers, card details or health details into it. A person from our team can take over at any time.
• If you send an enquiry, we reply about your trip and may now and then send you trip ideas. Every such email has a one-click unsubscribe, and we stop the moment you ask.
• You can ask to see, correct or delete your information at any time.
• Our services are for adults. We do not knowingly collect information from anyone under 16.

2. Information we collect

2.1 Information you give us

When you send an enquiry, create an account, book a service, talk to us or apply for a job, you may give us:

• Contact details: your name, email address, phone or WhatsApp number, country of residence and, where needed, postal address.
• Trip details: travel dates, group size, the services you are interested in, your budget and your preferences.
• Identity and travel-document details: date of birth, nationality, passport number and expiry date, and a copy or photo of your passport. Permit authorities, airlines and hotels in Nepal require these. We ask for them only for the services that need them.
• Health, fitness and dietary information that you choose to share so we can plan safely, for example for high-altitude treks or adventure activities.
• Emergency contact details and travel-insurance details (insurer, policy number, 24-hour assistance number).
• Payment information: the amount, date and method of your payment, and the details needed to issue a receipt or a refund. We never ask you for card details by email, chat or phone, and please never send them that way. When you pay by card through an official payment link, you enter your card details yourself and they are handled by the payment provider, not by us. Our Terms and Conditions explain the official ways to pay us.
• Reviews, photos, feedback and messages you send us or post about your trip.
• Job applications: your CV and the details in it.

2.2 Information collected automatically

When you visit the website, we and the analytics tools we use collect: your IP address and the approximate location it points to (country and city), device type, operating system, browser and language, the pages you view and how long you spend on them, the website, search engine or advert that brought you to us (including campaign codes and advertising click identifiers), and a random identifier for your browser and your visit.

We also record when you tap the WhatsApp or call button on the website, so we know which pages lead people to contact us.

If you are signed in to an account, this activity is linked to your account so our team can see the context of your enquiry when they reply.

2.3 Information from other sources

• Sign in with Google: if you use it, Google sends us your name, email address and profile picture.
• Suppliers: hotels, airlines and other partners may send us confirmations or updates about your booking.
• Messaging apps: when you message us on WhatsApp, we receive your number and profile name.

3. How we use your information

We use your information to:

• Answer your enquiries, prepare quotes and plan itineraries.
• Make and manage bookings with hotels, airlines, helicopter operators, vehicle providers, guides, porters and activity operators.
• Apply for trekking permits, park entry and other permits on your behalf.
• Take payments, issue receipts and process refunds, and keep our accounts.
• Send you confirmations, updates, pre-trip information and safety notices, and contact you or your emergency contact if something goes wrong during your trip.
• Run, secure and improve the website, and prevent fraud and abuse.
• Understand how visitors use the website and what they are looking for, so we can improve our services and the website.
• Send you occasional trip ideas related to your enquiry, which you can stop at any time (see section 10).
• Meet our legal obligations, for example to immigration, tax and tourism authorities.

4. The AI assistant

Our website may offer an AI assistant, called Giva, that can answer questions about destinations, seasons, prices and trip planning. When you use it:

• What you type is used to answer you. Like any other message you send us, it may be read by our team so that they can help you, and it is covered by this policy in the same way as an email or a WhatsApp message.
• Please do not type sensitive details into the chat. Do not enter passport numbers, card or bank details, health information or other sensitive details into the assistant. It does not need them to help you. When a booking needs such details, a member of our team will ask for them by email, WhatsApp or a secure payment link.
• A person can take over. You can ask for a human at any point, or contact us directly by WhatsApp, email or phone, and a member of our team will continue the conversation.
• If you ask us to get in touch, and give the assistant your contact details, we handle those details like any other enquiry, as described in this policy.
• The assistant can be wrong. It gives general information and suggestions. It cannot make or confirm a booking, and nothing it says is a price guarantee. Only a written confirmation from our team confirms a booking (see our Terms and Conditions).

5. Cookies and similar technologies

Cookies are small files placed on your device by a website. We use them, together with similar technologies, in three ways:

• Essential: to keep you signed in, remember your preferences and keep the website secure. The website does not work properly without these.
• Analytics: to understand how visitors use the website, which pages are popular, where visitors come from and where they get stuck. We use analytics tools, including Google Analytics, for this.
• Marketing: to deliver relevant advertising and measure how well our campaigns work.

You can control cookies through your browser settings, including deleting them or blocking them. Blocking some cookies may stop parts of the website from working.

6. Who we share your information with

6.1 The suppliers who deliver your trip

To deliver what you book, we pass the details each supplier needs to:

• Hotels, lodges and teahouses (name, nationality, passport details where the hotel requires them, arrival and departure dates, special requests).
• Domestic airlines and helicopter operators (name, nationality, passport details, weight where required for helicopter flights, contact number).
• Vehicle and driver providers, guides, porters and activity operators (name, contact number, pick-up details, and relevant health or dietary information you have asked us to share).
• Government permit authorities, such as the Nepal Tourism Board, national park and conservation area offices and the Department of Immigration (passport details, photo, nationality, itinerary and insurance details, as each permit requires).

Each supplier handles your information under its own rules. We share only what the service needs.

6.2 The companies that run our systems

We use trusted service providers to host the website and our database, run our customer system, take payments, send messages and analyse traffic. They are required to handle your information securely and only for the purposes we specify. The main categories are:

• Website hosting and content delivery.
• Database, sign-in and account services.
• Our customer and enquiry management system.
• Payment providers and banking partners.
• Email, WhatsApp and messaging services.
• Analytics and advertising measurement tools.
• Any AI service used to run the assistant described in section 4.

6.3 Within our company

We also operate the travel brand Gomayu (gomayu.com). Both brands belong to Zeta Tours and Travels Pvt. Ltd., so your information is held by the same company and covered by the same commitments in this policy, whichever brand you deal with.

6.4 When the law requires it

We may share your information if the law requires it, to respond to a lawful request from a court or authority, to protect our rights or property, to investigate fraud or wrongdoing, or to protect the safety of our guests, our team or the public.

6.5 If our business changes hands

If our company is sold, merged or restructured, your information may be transferred to the new owner as part of that. It would remain subject to this policy.

6.6 We do not sell your information

We do not sell or rent your personal information to anyone.

7. Where your information is stored, and international transfers

We are based in Nepal, and the suppliers who deliver your trip are mostly in Nepal. Our website, database and some of our tools are hosted by international providers, so your information is also stored and processed on servers outside Nepal, and possibly outside your own country. Those countries may have different data-protection laws from yours.

These transfers are needed to deliver our services and run our business. By using our services and giving us your information, you agree to them. We choose providers that commit to protecting your information to appropriate standards, and we take reasonable steps to keep it protected wherever it is processed.

8. How we protect your information

We use technical and organisational measures to protect your information, including encrypted connections (HTTPS) across the website, access to personal information limited to team members who need it, and never handling your card details ourselves (see section 2.1).

No method of storing or sending information over the internet is completely secure, and we cannot promise absolute security. If we become aware of a breach that affects your information, we will tell you and the relevant authorities where the law requires it.

9. How long we keep your information

We keep your information only for as long as we need it to provide the services you asked for, to deal with any questions or claims afterwards, and to meet our legal obligations, for example accounting and tax record-keeping in Nepal. After that we delete it or make it anonymous.

How long that is depends on the information. Booking and payment records must be kept for as long as Nepali accounting and tax rules require. Enquiries are kept while we are in touch and for a reasonable time afterwards, so we can pick up the conversation if you come back. Passport copies and other documents collected for permits, flights and hotels are kept for the service they were collected for and any claim related to it. Messages to the AI assistant are treated like any other message you send us.

10. Trip ideas and marketing

When you send us an enquiry, we use your details to reply to you about it. Now and then we may also send you trip ideas related to what you asked about, for example a season that suits your route, a new itinerary or an offer. We say so at the point where you give us your details.

Every such email has a one-click unsubscribe link. You can also stop them by changing your account settings or by telling us on WhatsApp or email. We stop the moment you ask. We will still send you messages about a booking you have made, because those are not marketing.

We do not pass your details to other companies for their own marketing.

11. Your rights and choices

You can:

• Ask what we hold about you and get a copy.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information. We will do so unless we need to keep it for a legal reason, for example accounting records or an open dispute.
• Stop trip ideas and marketing at any time, by unsubscribing or by asking us.
• Withdraw your agreement to anything we do only because you agreed to it.
• Close your account. Contact us and we will close it and delete the account information we do not need to keep.

To do any of these, email contact@uncovernepal.com or message us on WhatsApp. We may ask you to confirm your identity first, so that we do not give your information to someone else. We will reply as soon as we can.

If you are in the EU, UK or another place with a data-protection regulator, you also have the right to complain to that regulator.

12. Children

Our website and services are for adults. We do not knowingly collect personal information from anyone under 16. If you are a parent or guardian and believe a child has given us information, contact us and we will delete it. When an adult books for a child, we collect the child's details from the adult, for the booking only.

13. Links to other websites

Our website links to other websites, such as hotel, airline, permit-authority and partner sites. We are not responsible for their privacy practices. Please read their policies before giving them any information.

14. Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new effective date. Please check back occasionally.

15. Governing law

This policy is governed by the laws of Nepal. Any dispute arising from it is subject to the exclusive jurisdiction of the courts of Nepal.

16. Contact us

If you have a question about this policy or about your information, contact us:

Zeta Tours and Travels Pvt. Ltd. (trading as Uncover Nepal)

New Baneshwor, Kathmandu, Nepal

Email: contact@uncovernepal.com

WhatsApp / phone: +977 9705413894

Website: uncovernepal.com